Behind the Scenes with ThousandEyes: Achieve Authority over the Web


In 2020, Cisco acquired the cloud intelligence firm ThousandEyes, Inc., which permits companies to have a complete view of their IT ecosystems. With this acquisition, Cisco clients are in a position to see each their inner and exterior providers.

I not too long ago had the pleasure of getting a digital hearth chat with two educated ThousandEyes specialists: James Lake, Vice President of the Americas, and Invoice Donoghue, Chief of Programs Engineering. They kindly supplied to reply some questions I regularly hear from clients about ThousandEyes.

Q: ThousandEyes has been a profitable acquisition for Cisco. To what do you attribute that success?

James: Nice query, Cliff, and we might most likely spend a few hours on that. At a excessive stage, although, there are a few components. Initially, it’s the energy and relevance of the expertise. As we see clients put money into issues like hybrid work, cloud/SaaS, and SDWAN, and even enhancing their very own clients’ digital expertise, they turn into increasingly depending on networks and environments they don’t personal or management. And that’s ThousandEyes’ candy spot — delivering larger visibility into environments clients don’t personal or management.

Invoice: I fully agree, James. We will monitor experiences — purposes, providers, customers — and perceive how these experiences are being delivered over no matter community they’re flowing throughout, whether or not that’s the client’s community, a cloud or SaaS supplier, and even the web. To high it off, we correlate that have immediately with the community supply, permitting clients not solely to see if it’s an utility or community drawback, however when there’s a community drawback, determine precisely the place it’s coming from, no matter whose community it’s. So actually, we’re so market related as a result of the use circumstances the place we’re actually robust — hybrid work, cloud/SaaS, community modernization, and buyer DX — are issues that the majority clients are coping with right now.

James: Different causes embody the pure synergy we have now with different Cisco applied sciences, the simplicity and time to worth of the answer, and we actually can’t neglect to say tradition. All of us method what we do with a relentless deal with buyer success. A fantastic product that’s simple to deploy and use makes that simpler to do, however our entire crew is concentrated on serving to Cisco make our clients profitable and ship distinctive worth.

Q: You talked about Cisco synergy. I’ve seen ThousandEyes in a wide range of use circumstances throughout Cisco. As we drive ahead on this digitally related world, how do you see ThousandEyes interlocking with options throughout the Cisco portfolio to offer true enterprise outcomes to clients?

James: Nicely, this is without doubt one of the causes many people had been so enthusiastic about being acquired by Cisco. It’s not simply that we combine with different Cisco options; we’re arising with distinctive and modern methods of delivering extra worth. We began by prioritizing making it simpler for our clients to deploy ThousandEyes and achieve larger visibility leveraging their present infrastructure. We did this by embedding our agent expertise with Cisco routing, switching, and SDWAN platforms, making it quite simple, simple, and cost-effective to attain visibility with ThousandEyes. We’ve additionally achieved some nice issues by offering visibility into collaboration providers like WebEx, and there’s glorious synergy and integration with AppDynamics that drive our Full Stack Observability providing. The thrilling half is that that is just the start!

Q: That’s nice! I’ve heard it said that you simply empower clients to thrive in an internet-centric world. Are you able to inform us the way you view your pulse on the well being of the web? I, for one, all the time obtain data from you on when and why my electronic mail doesn’t work.

James: You’ve heard me say, “We’re the authority on the web.” Principally, we are able to use our monumental information set — billions of metrics per day — to shortly floor points or issues with ISPs or SaaS purposes that aren’t remoted to only one buyer. This permits clients, and us, to right away know when there are issues on the web that may intrude with purposes or providers we depend on. What else, Invoice?

Invoice: Nicely, I feel it’s essential to grasp what you’ll do with this data. In order James stated, not solely will we inform you if there’s a drawback with a SaaS utility, but in addition what areas of the world are being impacted. Equally, for ISPs, if there’s a community problem on the web, we’ll present what goal networks and providers are affected, in addition to what areas are impacted. Some of us could say, “Nicely, so what? I can’t do something to repair these issues.” This is perhaps true, however they shortly notice that the period of time and sources saved by understanding this proper up entrance is great. They not spend hours attempting to troubleshoot an issue, solely to seek out out they will’t repair it as a result of the problem is with another person. Consequently, they will also be rather more proactive with their clients and staff when service disruptions which may be outdoors their management happen. We regularly detect issues hours earlier than distributors submit them to their standing pages — even earlier than customers begin complaining. {Our capability} right here is predicated on precise information, not simply complaints.

Q: As I’m listening to you guys, evidently ThousandEyes’ attain is expansive when it comes to who will profit from it. You discuss community path visibly that an engineer may care about, in addition to increased stage outage data from a possible strategic accomplice that an government may wish to know. So who do you see as ThousandEyes’ goal client?

James: After all, it’s everybody! I even use it at house when my web isn’t working.

Invoice: You wouldn’t be the primary particular person, James. I feel you’re proper, although, Cliff. Not solely is ThousandEyes one thing that has great worth for engineering or specialist groups, but in addition for IT operations. Once more, it’s nice at figuring out the fault area, so it’s very useful for operations in that sense. Figuring out the place the issue is offers the power to keep away from the blame sport and “battle room” calls with dozens of individuals. Even at increased ranges of a corporation, the info we gather can present useful perception into an organization’s SLAs with its clients, companions, and distributors to allow them to be held accountable. It’s additionally essential to level out that ThousandEyes isn’t simply helpful to community groups, app groups, and operations. We see safety groups, incident administration, collaboration providers, end-user computing, website reliability, vendor administration, and even advertising groups discovering worth within the information and perception it may well present.

Q: This has been nice, guys. I actually respect it. What’s subsequent for you and the ThousandEyes crew?

James: Thanks, Cliff. We love and respect the partnership! I consider the long run may be very brilliant for us. We’re rising, and we’re investing. Our product crew is doing superb issues, not solely innovating with completely different Cisco applied sciences, but in addition enhancing the general high quality of the info we gather. We’re performing some superb work in growing intelligence to assist clients make predictive networking choices based mostly on the info we’re amassing. It’s actually thrilling. General, I consider we are able to present up in new methods for our clients. We will help them perceive the distinctive challenges introduced in how IT is evolving and finally assist them be extra environment friendly and efficient in servicing their clients and staff.

When you’d prefer to be taught extra about ThousandEyes, please discover the platform and take into account a free trial.