apple watch – iWatch Emergency SOS Countdown Timer Not Working

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Final night time my mom tried to have interaction the Emergency SOS operate on her iWatch by holding down the facet button, however the countdown timer didn’t operate – it simply introduced up the display screen the place she wants to make use of the slider to proceed, which she was unable to do. She has used the button facility twice beforehand on this watch with out difficulty. I might see nothing clearly improper with the setup, and my iWatch introduced up the timer as anticipated when checked.

Her watch was not working newest OS (now up to date to 9.5), her telephone and my telephone weren’t on newest OS (now each 16.5). Her watch is A2476 (sequence 7 mobile), mine is A2724 (SE 2nd gen mobile).

I began digging by means of all of the watch settings to attempt to work out why hers was not functioning. So far as I perceive it, solely “Maintain Aspect Button to Dial” must be enabled below Emergency SOS for this to work. I’ve not managed to get her watch working once more – however I DID handle to get mine to cease working!

Mine periodically now begins working once more, however it all appears a bit random. I managed to seize a 2 minute video of getting my telephone from a non-working to a working state, however as you’ll be able to see, every little thing I used to be doing was all a bit random. Switching the watch to Aeroplane Mode appears to have been the set off on this occasion to re-activate the countdown timer, however that makes completely no sense?
https://vimeo.com/830739998/d816f8284f

It doesn’t keep working – it has since stopped once more. Presumably leaving it in aeroplane mode (not helpful!) would have saved the timer working, I believe it is speaking to one thing as soon as again on the community, which throws the function off, though “Maintain Aspect Button to Dial” continues to be configured on the watch, and the telephone wasn’t again on.

This seems severely to me like some type of bug someplace, any strategies on something I’d attempt to get the countdown timer working reliably once more?