Roku says it’s working to repair points that customers have been reporting following its 10.5 software program replace. TechCrunch reported the issues earlier on Monday, citing posts on Reddit and Roku boards the place customers mentioned that apps like HBO Max, ESPN, Disney Plus, and extra wouldn’t enable them to look at any video content material after updating the OS on their good TVs.
In response to Roku, “sure older Roku TV fashions or older Roku Extremely gamers” are affected by the problematic replace. In a publish on its discussion board, the corporate instructs customers with Roku Extremely fashions 4660, 4661, 4662, or 4670, and customers with a Roku TV mannequin 7XXX to manually verify for a software program replace, and tells house owners of different units to subscribe to the thread for future particulars.
System replace bought you down? We’re conscious of a small set of customers on older Roku TVs or Roku Extremely who’re experiencing points after the OS 10.5 launch and are working rapidly to resolve. See our realtime updates right here: https://t.co/fZYqfsgNBS
— Roku Help (@RokuSupport) November 22, 2021
TechCrunch says Roku has been having customers roll again their OS to a earlier model on a case-by-case foundation, after the consumer contacts help with details about their units. Whereas no less than one Reddit consumer has reported seeing a immediate to “improve” from 10.5 to 10.0, Roku doesn’t point out that it’ll be extensively providing a downgrade in its posts on Twitter or its boards.
Whereas Roku customers have additionally reported points with streaming utilizing the YouTube TV app, that specific difficulty doesn’t look like restricted to only one platform — Android Police studies that YouTube TV customers have been having points throughout nearly each system, from streaming packing containers like Apple TVs, Amazon Hearth sticks, and even Google’s personal Chromecasts, to consoles and good TVs (although it notes that iOS and Android customers appear unaffected). YouTube’s help group initially mentioned that it was engaged on a repair for the difficulty on Roku units, however later mentioned that the corporate was trying into the difficulty on different units as properly.
Sorry to listen to in regards to the bother – we have seen comparable studies of YouTube TV freezing intermittently, and our group is trying into the difficulty. Thoughts sharing what system (mannequin) you are utilizing, and if that is taking place to all applications? Recognize your endurance within the meantime.
— TeamYouTube (@TeamYouTube) November 22, 2021
Whereas it’s definitely odd that the 2 points look like taking place on the similar time, they don’t appear to be associated provided that YouTube TV customers are seeing freezes no matter system. Fortunately, each firms look like engaged on ironing out the issues. Roku is actively updating its help publish with directions to verify for updates, and Android Police notes that YouTube TV is getting fewer outage studies on DownDetector.com.
Whereas the repair for Roku customers might resolve their issues with Netflix, Hulu, and different streaming providers, their YouTube TV troubles might not be over — Roku and Google are actively feuding over the YouTube TV not being obtainable on the platform’s retailer, and Google has threatened to cease distributing its common YouTube app on Rokus as properly come December.