Consolidated spotlights Wi-Fi expertise with Fidium Fiber rollout


Consolidated Communications launched a recent “Fidium Fiber” model for customers in its New England footprint, pairing its residential connectivity with a brand new app which provides customers extra management over their in-home broadband expertise.

At present obtainable to clients in elements of Maine, New Hampshire and Vermont, Fidium Fiber provides symmetrical 50 Mbps, 250 Mbps and 1-gig service tiers. The latter runs $70 per 30 days, with Wi-Fi tools and set up prices included and no contract required.

However Erik Garr, Consolidated’s President of Shopper and Small Enterprise Providers, instructed Fierce what makes the model particular is its companion app, Attune WiFi. Constructed on good house firm Plume’s platform, the app gives clients a “360-degree view of their house’s Wi-Fi community,” Garr stated. Amongst different issues, customers can use it to set content material and entry restrictions, conduct velocity checks and troubleshoot connectivity points.

“We expect Wi-Fi is the factor that buyers actually use, that’s actually their expertise with the community,” Garr defined. “And so we obtained a variety of suggestions that they needed actually good Wi-Fi that’s prime quality and simple to make use of. We expect the best-in-class expertise for that’s an app that you would be able to put in your cellphone and principally handle your property community, in order that’s what we’ve supplied with Fidium.”

Consolidated teased the launch of Fidium on its Q3 2021 earnings name. Whereas Garr stated he had “no extra information” about whether or not the corporate deliberate to develop Fidium throughout the remainder of its footprint, he famous “we’re tremendous enthusiastic about this and anticipate this to change into a giant a part of our firm.”

RELATED: Consolidated retains fiber pedal to the steel in Q3, plans new branding push

The brand new model launch comes as Consolidated presses full steam forward with an effort to improve 1.6 million passings inside its footprint to fiber by 2025, with roughly 1 million of those set to be in northern New England. CEO Bob Udell stated on the operator’s Q3 earnings name it’s on monitor to push fiber to greater than 300,000 areas in 2021.

Udell famous earlier within the 12 months 81% of Consolidated’s addressable market overlaps with one cable competitor however stated it was aiming to realize 42% penetration with its fiber nonetheless.  

Garr instructed Fierce Fidium may assist give it a aggressive edge: “We face competitors like all different suppliers do. We imagine that symmetric gigabit networks are the most effective networks to ship bits to customers and this expertise actually makes essentially the most of that for our finish customers. We expect it’ll compete very nicely in opposition to cable.”

“We expect our clients love the web and the factor that they worth and use essentially the most is top quality Wi-Fi int their houses,” he continued. “I feel that the operators that pay shut consideration to that buyer expertise, clients will reward.”